Frequently Asked Questions
Welcome to Roxii Clothing Shop’s FAQ section! We’ve compiled answers to the most common questions about our stylish, functional wardrobe essentials. Whether you’re curious about our jumpsuits, delivery options, or returns policy, you’ll find the information you need below.
About Roxii Clothing Shop
Who is Roxii Clothing Shop for?
Roxii caters to fashion-conscious women worldwide who value both style and comfort. Our customers appreciate versatile basics like leggings, sports bras, and jumpsuits that transition seamlessly from workouts to everyday wear.
What’s special about Roxii’s products?
We specialize in premium basics that combine fashion with function. Our collections focus on comfortable, stylish essentials including activewear (leggings, sports bras), swimwear, and everyday staples (T-shirts, underwear) designed for modern women’s lifestyles.
Ordering & Account Questions
How do I place an order?
Simply browse our collections, select your favorite pieces, and proceed to checkout. We accept Visa, MasterCard, JCB, and PayPal for secure payments.
Can I create an account?
Yes! Creating an account lets you track orders, save favorites, and checkout faster. Look for the “Account” option at checkout or in our menu.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details. For Standard Shipping (DHL/FedEx) and Free Shipping (EMS), you can track your package using the provided tracking number.
Shipping & Delivery
Where do you ship?
We ship worldwide to most destinations, excluding some remote areas in Asia and other locations (you’ll be notified during checkout if your address isn’t serviceable).
What are my shipping options?
We offer two convenient options:
– Standard Shipping: £12.95 via DHL/FedEx (10-15 business days)
– Free Shipping: For orders over £50 via EMS (15-25 business days)
How long does processing take?
All orders are carefully prepared within 1-2 business days before dispatch. Delivery times begin after dispatch.
Will I pay customs fees?
Customs fees may apply in some countries and are the customer’s responsibility. We recommend checking your local regulations.
Returns & Exchanges
What’s your return policy?
We accept returns within 15 days of delivery. Items must be unworn, with tags attached, and in original condition. Please contact us at [email protected] to initiate a return.
How do exchanges work?
Currently, we offer returns for store credit or refunds. For size exchanges, we recommend returning the original item and placing a new order to ensure you get your preferred size quickly.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, please contact us immediately at [email protected].
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I change my payment method after ordering?
Once an order is placed, we can’t modify the payment method. You would need to cancel the original order (if still in processing) and place a new one.
Product Care
How should I care for my Roxii items?
Each product comes with care instructions. Generally, we recommend:
– Washing activewear in cold water
– Avoiding bleach and fabric softeners
– Line drying to maintain elasticity and shape
Do your leggings become see-through when stretched?
No! Our leggings are designed with opaque, high-quality fabric that maintains coverage during all movements. If you experience otherwise, please contact us as this isn’t our standard.
Need More Help?
Our customer care team is always happy to assist! Email us at [email protected] for any questions about our premium basics, delivery, or your Roxii wardrobe.
Remember: Combine jumpsuits, leggings, and sports bras in one £50+ order to enjoy free shipping while building your versatile collection!